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Since the end of March, we have been shipping masks out to those in need. Many people have asked to purchase one so we decided to offer a TITOV version of a protective mask.
THE DETAILS:
The best part is that every purchase helps us continue making masks for those who are on the front lines. The cost of these masks helps cover labor and materials for two masks, yours, and the donated mask. Our masks are made out of two layers of cotton and the Deco style having an additional layer of our signature deco fabric.
All masks are reusable and machine washable- just don’t tumble dry them! Our masks like to be air-dried. No Iron.
If you need a kids size or have any special requests, please email hello@titovlabel.com. All sales are final.
We ask that you allow an additional few days for shipment of these masks, as we are making them to-order and prioritizing the donation of free masks.
MASK USAGE
Please note these masks are intended for personal use only and do not replace CDC guidelines of continuing our efforts of social distancing. These masks are not claiming to prevent infection COVID-19 or any other disease. Please continue to wash your hands and avoiding touching your face.
SIZE GUIDE:
XXS- 28A, 28B, 30AA
XS- 30A, 30B, 32A, 32B
S- 32C, 34AA, 34A, 34B
M- 32D, 34C, 36A, 36B
L- 36C, 36D, 38A, 38B
DD+ SIZES:
32E/F
34D/E
34F/G
34G/H
36D/E
36F/G
38C/D
38E/F
40A/B
40C/D
We know sometimes things don't work out, but we are here to help! You have 30 days from the date of delivery to return or exchange any items (sale items are final). Refunds will be refunded to the same method of payment or as a gift card.
ADDITIONAL INFORMATION
DOMESTIC: We want you to love your items, but life happens! So if you receive something and realize it’s not quite right, you have up to 30 days from date of delivery to return or exchange your products for free. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
CANADA: We are not able to offer returns to international customers at this time.
To be eligible for a return, your item must be unused and in the same condition that you received it, unwashed, with tags still attached. Underwear is to be tried on on top of clean underwear, for sanitary reasons :) Any items with noticeable wear will not be credited.
WHERE TO DROP OFF A RETURN/ EXCHANGE: You can drop your order off in either a UPS store or a US Postal store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned or exchanged items.
Shipping: Please note that when you return an item, shipping will not be refunded.
SALE ITEMS. Only regular priced items may be refunded, unfortunately sale items are final sale. This includes any items purchased during a promotional time.
SITE WIDE SALE. Any items purchased on the site wide sale are not eligible for return. If you would like an exchange please email hello@titovlabel.com.
NON-RETURNABLE ITEMS:
* Worn & Washed Clothing
* Gift cards
* Downloadable products
* Samples
Late or missing refunds (if applicable):
----
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have yet to receive your refund, please contact us at hello@titovlabel.com.
CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:
United States & Canada
Domestic (UNITED STATES)
Please allow 5-7 for packaging/handling.
Please allow up to 4 weeks for pre-order items.
Orders under $100: Domestic USPS First Class Mail (3-7 DAYS) $4
Orders over $100: Domestic USPS First Class Mail (3-7 DAYS) FREE
Express Shipping: Domestic USPS Priority Mail (2-3 DAYS) $15
Returns: FREE
Military PO Boxes:
We ship mostly through USPS, which means we are able to ship to an APO/FPO Military address. If you have any questions or concerns, please feel free to email us at Hello@titovlabel.com. Thank you for your service!
International
Canada Shipping:
USPS First Class Mail International (3-4 weeks) $15 *Due to COVID, shipping to CA is taking longer than usual, we insure every shipment to make sure there are no issues.
Returns: Unfortunately we are unable to receive returns at this time.
Missing Packages: By agreeing to purchase through TITOVLabel.com, you are responsible for any missing or stolen packages after it leaves TITOV's warehouse. We will reach out to the carrier on your behalf as a courtesy.
Please email Hello@titovlabel.com with subject “Ship to us!” and let us know what country you’d like us to ship to next!
HQ
20 Alice Agnew Dr.
North Attleboro, Ma 02763
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