Returns + Exchanges
RETURNS & EXCHANGES
DOMESTIC: We want you to love your items, but life happens! So if you receive something and realize it’s not quite right, you have up to 30 days from date of purchase to return your products for free. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
CANADA: We are not able to offer returns to international customers at this time.
To be eligible for a return, your item must be unused and in the same condition that you received it, unwashed, with tags still attached. Underwear is to be tried on on top of clean underwear, for sanitary reasons :) Any items with noticeable wear will not be credited.
HOW TO MAKE A RETURN/ EXCHANGE: To complete your return, please email email@example.com. In the subject line please include “Return (or Exchange): (your order #)”. We will send you a pre-paid shipping label via email.
You can drop your order off in either a UPS store or a US Postal store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned or exchanged items.
Shipping: Please note that when you return an item, shipping will not be refunded.
SALE ITEMS. Only regular priced items may be refunded, unfortunately sale items are final sale.
* Worn & Washed Clothing
* Gift cards
* Downloadable products
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have yet to receive your refund, please contact us at firstname.lastname@example.org.
SHIPPING + HANDELING
CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:
United States & Canada
Domestic (UNITED STATES)
Please allow 5-7 for packaging/handling.
Please allow up to 3 weeks for pre-order items.
Orders under $100: Domestic USPS First Class Mail (3-7 DAYS) $4
Orders over $100: Domestic USPS First Class Mail (3-7 DAYS) FREE
Express Shipping: Domestic USPS Priority Mail (2-3 DAYS) $15
USPS First Class Mail International (3-4 weeks) $15 *Due to COVID, shipping to CA is taking longer than usual, we insure every shipment to make sure there are no issues.
Returns: Unfortunately we are unable to receive returns at this time.
Missing Packages: By agreeing to purchase through TITOVLabel.com, you are responsible for any missing or stolen packages after it leave TITOV's warehouse. We will reach out to the carrier on your behalf as a courtesy.
Please email Hello@titovlabel.com with subject “Ship to us!” and let us know what country you’d like us to ship to next!