Returns + Exchanges
We want you to love your items, but life happens! So if you receive something and realize it’s not quite right, you have up to 14 days from date of purchase to return your products. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags still attached. Underwear is to be tried on on top of underwear, for sanitary reasons :) Any items with noticeable wear will not be credited.
To complete your return, please email email@example.com. In the subject line please include “RETURN: (your order #)”. We will send you a shipping label via email.
Returns are always free
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have yet to receive your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items are final sale.
Exchanges (if applicable)
If you need to exchange for a different size or color please email email@example.com. We will send you a return label. Upon receival we will ship out the exchange item.
* Gift cards
* Downloadable products
SHIPPING + HANDELING
CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:
United States & Canada
Please allow 5-7 for handling.
Please allow up to 3 weeks for pre-order items.
Orders under $50: Domestic USPS First Class Mail (3-7 DAYS) $3
Orders over $50: Domestic USPS First Class Mail (3-7 DAYS) FREE
Express Shipping: Domestic USPS Priority Mail (2-3 DAYS) $15
USPS First Class Mail International (3-4 weeks) $15 *Due to COVID, shipping to CA is taking longer than usual, we insure every shipment to make sure there are no issues.
Please email Hello@titovlabel.com with subject “Ship to us!” and let us know what country you’d like us to ship to next!