TITOV has quickly become a name synonymous with exquisite lingerie, captivating hearts with its unique blend of comfort, style, and limited-edition drops. But where do these captivating designs originate? What...
.Returns & Exchanges.
We know sometimes things don't work out, but we are here to help! You have 30 days to return or exchange any items (sale items are final). Refunds will be refunded to the same method of payment or as a gift card.
DOMESTIC: We want you to love your items, but life happens! So if you receive something and realize it’s not quite right, you have up to 30 days from date of purchase to return or exchange your products for free. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
CANADA: We are not able to offer returns to international customers at this time.
To be eligible for a return, your item must be unused and in the same condition that you received it, unwashed, with tags still attached. Underwear is to be tried on on top of clean underwear, for sanitary reasons :) Any items with noticeable wear will not be credited.
WHERE TO DROP OFF A RETURN/ EXCHANGE: You can drop your order off in either a UPS store or a US Postal store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned or exchanged items.
Shipping: Please note that when you return an item, shipping will not be refunded.
SALE ITEMS. Only regular priced items may be refunded, unfortunately sale items are final sale. This includes any items purchased during a promotional time.
SITE WIDE SALE. Any items purchased on the site wide sale are not eligible for return. If you would like an exchange please email email@example.com.
* Worn & Washed Clothing
* Gift cards
* Downloadable products
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have yet to receive your refund, please contact us at firstname.lastname@example.org.
SHIPPING + HANDELING
CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:
United States & Canada
Domestic (UNITED STATES)
Please allow 5-7 for packaging/handling.
Please allow up to 4 weeks for pre-order items.
Orders under $100: Domestic USPS First Class Mail (3-7 DAYS) $10
Orders over $100: Domestic USPS First Class Mail (3-7 DAYS) FREE
Express Shipping: Domestic USPS Priority Mail (2-3 DAYS) $15
Military PO Boxes:
We ship mostly through USPS, which means we are able to ship to an APO/FPO Military address. If you have any questions or concerns, please feel free to email us at Hello@titovlabel.com. Thank you for your service!
USPS First Class Mail International (3-4 weeks) $15 *Due to COVID, shipping to CA is taking longer than usual, we insure every shipment to make sure there are no issues.
Returns: Unfortunately we are unable to receive returns at this time.
Missing Packages: By agreeing to purchase through TITOVLabel.com, you are responsible for any missing or stolen packages after it leaves TITOV's warehouse. We will reach out to the carrier on your behalf as a courtesy.
Please email Hello@titovlabel.com with subject “Ship to us!” and let us know what country you’d like us to ship to next!
244 Fifth Avenue M253 NY, NY 10001
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